Help & FAQ

Welcome to our FAQ, we are so happy to have you here and as a client. We have tried to answer the most common questions.

Frequently asked questions

What payment methods do you accept?+
We accept a variety of payment methods for your convenience, including:

Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club

Digital Wallets: Shop Pay, PayPal, Apple Pay, Google Pay, Meta Pay, Amazon Pay
Can I use HSA or FSA to pay for my order?+
Breescape accepts HSA (Health Savings Account) and FSA (Flexible Spending Account) cards for eligible products. Simply use your HSA/FSA card at checkout like a regular credit card.
Can I cancel my order?+
If you wish to cancel your order before it ships, email us at contact@breescapebedding.com.
I forgot to add a promo code or referral credit. What should I do?+
Simply reach out to our customer service team and they will help you apply the promo code or referral credit.
Which countries do you ship to?+
We currently ship to The U.S. only.
What is the difference between Breescape and the Bedsure Breescape Cooling Series?+
Breescape was established as part of Bedsure in 2024 and became an independent brand in 2025. Focused on delivering cutting-edge solutions for hot sleepers.
Do products purchased from Breescape.com come with a warranty?+
Yes, all products purchased directly from Breescape.com are covered by a one-year limited warranty.

Shipping & Returns

Does Breescape offer free shipping?+
Yes, we offer FREE SHIPPING on all orders.
Can I track my order?+
You can check your order status by visiting our Order Tracking page.
What is your return/exchange policy?+
We offer a hassle-free 30-day return policy.
How long does it take to receive a refund?+
Refunds are typically received within 15 days depending on your card issuer.
Who is responsible for the cost of return shipping?+
Customers are responsible for return shipping unless the return is due to a defect or error.

Order

Are you able to hold, delay, or combine orders?+
Unfortunately, we are unable to make changes to orders once they have been shipped.
How can I check the status of my order?+
You can track your order using your order number and email address.
What if I need to modify the contents of my order?+
Once an order has shipped, we are unable to modify its contents.
Does Breescape offer discounts, coupons, or promotions?+
Yes! We regularly offer discounts, coupons, and promotions.

Product

Will the cooling effect fade over time?+
BlendTek™ fabric is designed for long-lasting cooling without chemical treatments.
How does BlendTek™ help reduce night sweats?+
BlendTek™ helps manage moisture and airflow to keep you dry and comfortable.
What advantages does BlendTek™ fabric have over bamboo fiber and other cooling fabrics?+
BlendTek™ provides long-lasting cooling, breathability, moisture-wicking and durability.

Sustainability

Are Breescape products ethically made and sustainable?+
Our products use environmentally friendly materials and processes.
What is an OEKO-TEX® certification?+
OEKO-TEX® verifies textile products are free from harmful substances.
Are your products hypoallergenic?+
Many products are designed with gentle materials suitable for sensitive skin.

Comforter FAQ

What makes the BlendTek™ Comforter different from other cooling comforters?+
It offers long-lasting cooling, breathability and moisture-wicking properties.
Do I need to use a cover with the Cooling Comforter?+
The Cooling Comforter is designed to be used on its own.
Are Breescape products suitable for all body types?+
Products are designed to accommodate different sleepers and body types.

Sheet Set FAQ

Will Breescape cooling sheets fit my mattress?+
Our fitted sheet fits mattresses up to 18" thick.
How do I wash and care for the Sheet Set?+
Machine wash cold and tumble dry low.
Is Breescape sheet set hypoallergenic and suitable for sensitive skin?+
Yes, the sheet set is hypoallergenic and OEKO-TEX certified.

Pillowcase FAQ

How do I wash and care for the cooling pillowcases?+
Machine wash cold and tumble dry low.
Is this pillowcase hypoallergenic and suitable for sensitive skin?+
Yes, it is made with gentle materials.

Pillow FAQ

How does the AiryWeave Cooling Pillow provide constant cooling and breathability?+
The airflow core and BlendTek fabric help regulate temperature.
Can I use the AiryWeave Cooling Pillow year-round?+
Yes, its breathable design works year-round.
How do I clean and maintain the AiryWeave Cooling Pillow?+
Remove pillowcase before cleaning and follow care instructions.
Is the AiryWeave Cooling Pillow suitable for all sleep positions?+
Yes, it provides adaptive support for different sleep positions.
Is the AiryWeave Cooling Pillow safe for sensitive skin or allergies?+
Yes, it is hypoallergenic and certified.